Returns Policy
RETURN POLICY
Last updated: 15 July 2026
1. Cancellation and Order Changes
1.1 If you wish to cancel or make changes to your order, please contact us as soon as possible by emailing support@linda-jewellery.com.
1.2 Orders may be cancelled for a full refund within 24 hours of purchase. Once your order has been prepared for dispatch, we're unable to cancel or amend it. If your order is already on its way, please wait until it has been delivered and then follow the return procedure outlined below.
1.3 You are welcome to notify us of your intention to return an order before it arrives. This helps us process your return more efficiently once the parcel has been received.
2. Returns and Refunds
2.1 This Return Policy forms part of our Terms & Conditions and applies to all purchases made through our website.
2.2 We proudly offer a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
2.3 Return delivery costs are the customer's responsibility unless the item is faulty, damaged, or you received the wrong item.
2.4 As part of our Store Closing Event, all jewellery is provided free of charge, and customers only pay a flat £9.95 delivery and handling fee. Once we receive and inspect your returned item, we'll process any eligible refund in accordance with this policy.
2.5 Returned items must be unused, unworn, in their original condition, with all original packaging, tags, and accessories included where applicable. We reserve the right to refuse a return if the item has been used, altered, or returned in an unsuitable condition.
2.6 Every returned item is carefully inspected once it reaches our returns team before a refund can be approved.
2.7 If your return is approved, you'll receive a confirmation email and your refund will be issued to your original payment method as soon as possible.
2.8 A return is considered complete only after the returned item has been received and successfully inspected by our team.
3. How to Start a Return
To request a return, please email support@linda-jewellery.com with your order number and the item(s) you wish to return. Our Customer Support team will provide you with the return instructions and any information you may need before sending your parcel.
For your protection, we strongly recommend returning your order using a tracked delivery service. This allows both you and our team to monitor the return and helps us identify your parcel quickly, ensuring your refund can be processed without unnecessary delays.