Delivery Information
SHIPPING AND DELIVERY
Last updated: 15 July 2026
When can I expect my order?
Once your order has been dispatched, delivery within the United Kingdom typically takes 3–6 business days (Monday to Saturday). Delivery times are estimates and may occasionally vary during busy periods or due to courier delays.
My delivery is taking longer than expected — where is my order?
If your order hasn't arrived within 3 business days after the estimated delivery date, please contact our Customer Support team at support@linda-jewellery.com. We'll be happy to investigate your delivery and provide an update.
Why do I only pay £9.95 for delivery?
As part of our Store Closing Event, all jewellery is available free of charge. Customers simply pay a flat £9.95 delivery and handling fee per order to help cover packaging, fulfilment, and delivery costs.
How can I pay for my order?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payments are securely encrypted and processed through trusted payment providers.
Part of my order is missing — what happened?
Orders containing multiple items may occasionally arrive in separate parcels. If part of your order is missing, the remaining item(s) are usually already on their way and should arrive within 1–3 business days.
What should I do if my order arrives damaged?
If your order arrives damaged, please take clear photographs of both the item and its packaging, then email support@linda-jewellery.com with your order number. Please wait for our response before returning any items so we can assist you as quickly as possible.
What if I ordered the wrong item or changed my mind?
If you need to amend or cancel your order, please contact support@linda-jewellery.com as soon as possible. If your order has already been dispatched, please refer to our 30-Day Money-Back Guarantee and Return Policy for further assistance.
Still have questions?
If you need any assistance, please contact our Customer Support team at support@linda-jewellery.com.
Order Summary
Order Cut-Off Time: 5:00 PM (GMT/BST), Monday to Friday
Estimated Delivery: 3–6 Business Days (Monday to Saturday)
Delivery Fee: Flat Rate £9.95 (Delivery & Handling)
Order Cancellation
Orders may be cancelled within 24 hours of purchase for a full refund by contacting support@linda-jewellery.com. Once your order has been dispatched, changes or cancellations are no longer possible. Please refer to our 30-Day Money-Back Guarantee and Return Policy for further guidance.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number by email. Please ensure your email address is entered correctly during checkout. Creating an account is optional but makes it easier to track your order.
Changes to Delivery Address or Phone Number
If you need to update your delivery address or phone number, please contact us as soon as possible. Once your order has been dispatched, we're unable to make changes to the delivery details. If eligible, we recommend requesting a cancellation within 24 hours and placing a new order with the correct information.
Tracking Issues
If you're experiencing issues with your tracking information, we recommend contacting the courier directly first. Please allow 24–48 hours after receiving your tracking email for the latest tracking updates to appear.
If you still need assistance, please contact support@linda-jewellery.com, and our Customer Support team will be happy to help.